Privacy Policy

If you are using testyourresilience.com to take a resilience test, book counselling, reserve a retreat, purchase a book, or you are giving us feedback on our services, or just visiting our website, this Privacy Policy applies to you. This policy contains information about the types of personal data we may collect, why we collect them and how we use it.

Our Role

If you are a customer or a visitor to testyourresilience.com, we act as the ‘data controller’ of personal data. This means we determine how and why your data are processed. For such purposes the data controller is Denis Flores, Address goes here.

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

Types of Data We Collect

1. Contact details
Your first name, last name, age and email address.

2. Financial information
When you are using a credit card in order to make a payment, we collect the four last digits of the card number, the cardholder name and the expiration date of the card. When you are making a payment via PayPal, we collect the first name, last name and email address connected with the PayPal account. When you are making a payment via Braintree, we collect the first name, last name and 4 last digits of your credit card and its expiration date.

3. Data we collect automatically.
We may automatically collect information about you when you use our website. Most of these information are collected via the use of “cookies” and other similar technologies, such as web beacons.  You can learn more about Cookies and similar technology and how they are used in our website at the “Cookies and Similar technologies” section of this privacy policy.

A. Data relevant to your identity online and your location
Your IP (Internet Protocol) address used to connect your computer to the Internet, browser type and version, browser plug-in types, time zone setting, operating system and version, timestamp signature, device type, geolocation information about where you might be and login information relevant to our website. You may choose not to share your location details with us by adjusting your location services settings.

B. Data relevant to your use of our website
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

4. Special categories of data and children’s data
We don’t collect any data about you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning sex life or sexual orientation, except when we have your explicit consent, or when we have to comply with the law.

When we offer you customer support, you might, out of your own initiative, provide us with details that are considered special categories of data relevant to your request.

We do not target testyourresilience.com at children, and we do not knowingly collect any personal data from any person under 16 years of age.

Information Collected by Third Parties through Third-Party Links and Content.

test-iq.org may include links to other websites and other content from third-parties which are outside our control. We are not responsible for the security, privacy of the information collected by these third parties or the privacy practices of these third parties or the content on any third-party website. We thus encourage you to review the privacy policies of those third parties.

Our Legal Bases for Processing Your Personal Data

In order to collect and/or use your personal data we have at least one of the following legal bases:

Consent
You have given us clear and explicit consent to process your personal data for one or more specific purposes. If you have previously given consent to processing your data, you can withdraw such consent at any time. You can do this by emailing us at denisfkercem@gmail.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information (for example to defend a legal claim, or because we are obliged to retain such information by law), then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so, subject to your legal rights.

Contract
Processing your data is necessary for a contract to be formulated and executed with us (for the provision of services / products or otherwise), or because such information is necessary before entering into that contract.

Existing customers
If you have been our customer in the past, we may communicate with you via email, in order to inform you about services / products similar to the ones you showed interest in, which we think you may like (read more bellow, at the section Promotional emails)

Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
– delivering, developing and improving our services and products
– determining whether marketing campaigns are effective
– improving data security
– gaining insights from your behaviour on our website in order to be able to offer you and third parties services and products which they find useful.
– Defending or exercising a legal claim.
In each case, we found that these legitimate interests were not outweighed by your rights and interests.

Legal obligation
Processing of your data is necessary for compliance with a legal obligation to which we are subject (for example, providing you invoices).

Why do we collect your personal data and how do we use them?

We use your personal data for the following reasons:

To Provide you the services you request
(legal bases: contract and legitimate interest)
Such as:
– To Manage your orders and requests, login and authentication,
– To remember your settings,
– To process orders and payments,
– To issue and send you invoices as may be required by law
For Customer support
(legal bases: contract and legitimate interest)
Such as:
– To Notify you of any changes to our service / the fulfillment of your order
– To address requests / complains and solve issues via email or phone support, including any bug fixing.

For Marketing Purposes
(legal bases: consent and legitimate interest)
Such as:
– To send you emails and messages about news, new features, products, services, offers/discounts, information about our website and content (if you are already a customer or with your explicit consent).
– To send you emails to ask you if you want to continue a transaction that you started but did not conclude.
– To offer via email a discount code to customers that have expressed interest in our products.
– To Personalize our services by understanding the interests of our customers and our website visitors
– To assess the effectiveness of our marketing efforts

For Analytics purposes /Improving our services
(legal bases: consent and legitimate interest)
Such as: to test features, interact with feedback platforms and questionnaires, manage landing pages, heat map our site, traffic optimization and data analysis and research.

Promotional emails
(legal bases: consent and legitimate interest)
We may send promotional emails containing information about new products/services, offers/discounts etc and news and information about our website. We will only send you newsletters and promotional emails if you are an existing customer and we believe you might be interested in receiving information about our new services/products, events and offers or when you have not concluded a purchase you have initiated.
We shall only collect the email you have provided us in order to facilitate our communications and no other personal data and for no other reason.
You can always unsubscribe by following the dedicated link at the end of each newsletter or promotional email and the procedure described therein or by emailing your request at privacy@test-iq.org.

How We Protect Your Data

The website and online shop test-iq.org is operated according to applicable EU and Cypriot legislation and it stores your personal data with safety. We have physical and electronic procedures (technical and organizational measures) to secure and protect the information we collect and process. We only allow controlled and limited access to personal data that we may have collected and stored. When using a third party to process your personal data on our behalf or when a third party is a ‘joint data controller’ with regards to your personal data, we take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. Furthermore, we do not have access to payment transactions, as they are fulfilled by trusted third parties, which are well equipped to safeguard your financial data.

However, please keep in mind that no data transmission is guaranteed to be 100% secure. You are responsible of your username and password so please keep them safe and secret. If you believe your privacy has been breached, please contact us without delay by sending us an email at denisfkercem@gmail.com.

Your Rights

1. You have the right to access the information we hold about you. You can contact us and we shall inform you about:
• the categories of data we’re processing
• the purposes of data processing
• the categories of third parties to whom the data may be disclosed
• how long the data will be stored (or the criteria used to determine that period)
• other rights you have regarding our use of your data
We can also send you a copy of this information, if you wish.

2. You have the right to ask us to correct personal data about you if they are inaccurate or incomplete.

3. You can object to us using your data for profiling you or making automated decisions about you. Please note that exercising this right does not equal to an obligation on our behalf to not show advertisements at all.

4. You have the right to ask us to directly transfer your data to another service, as long as it is technically feasible or to provide you a copy in a common machine-readable format.
Please note that if such data also contain personal data about another person, we may elect not to include such data in our deliverables.

5. You have the right to be ‘forgotten’.
All you have to do is ask and we will delete your data unless we have another legal reason to hold your personal data (such as a legal claim or a regulatory requirement).

6. You can ask us not to use your data for direct marketing purposes.

7. You can file a complaint regarding our use of your data to the Data Protection Authority.

Please tell us first and we would be happy to address your concerns. If you insist on contacting the Office of the Commissioner for Personal Data Protection, you can find out how to reach it and exercise your rights at their website (dataprotection.gov.cy).

You can exercise all the aforementioned rights (with the exception of number 7) by emailing us at denisfkercem@gmail.com. We shall address your request within 30 days of its receipt unless it is too complicated or we are dealing simultaneously with too many such requests. In the latter case, it may take us up to two additional months to address your request, but we will let you know if that is the case within 30 days of the receipt of your initial request.

Location of Processing and Storage of Data

The personal data we collect is processed at our offices and servers situated in the EU and in any data processing facilities operated by the third parties identified below.

You agree to the transfer, storing or processing of your data by us, by submitting your personal data to us. If your information is transferred or stored outside of the EU or the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

As a general rule, we will only keep your personal data for as long as it is necessary in order to provide you with our services unless we are required by law to keep them for an extended time. Any personal data stored by us will be deleted within 5 years of its collection. We may, however, keep your personal data for a longer period, in order to exercise or defend a legal claim or in case we are obliged by a legal provision to do so. Additionally, we will only store the email addresses of our customers for up to 5 years in order to send them our newsletter and marketing emails, a function from which they may unsubscribe at any time.

Third Parties and Sharing Your Information

As with most websites offering services and/or products, we often have to resort to third-party vendors in order to be able to keep test-iq.org up and running, to provide our website’s services and in order to be able to perform all its functions already explained above.
These third parties help us host our website, facilitate your payments, communicate with you, power our emails, help us provide you with better services, analyze the performance of our website etc.

To that extent, sometimes it is necessary for us to share your data with them in order to get these services to work well. Please note that we will never sell your personal data to anyone.

Bellow, you can find our main third-party service providers with which we may be sharing your personal information.

Google (G Suite)
In order to be able to send our newsletter and promotional emails to you, we make use of the services of a third-party email service, more specifically Google (G Suite) (gsuite.google.com/solutions/new-business). By visiting our website and using our services you explicitly agree to our use of this service. You can learn more about the manner by which Google shall process personal data, and what data they collect, or we share with them, here:
(policies.google.com/terms)
(policies.google.com/privacy)

Google (Analytics)
In order to be able to offer better services and to collect aggregated anonymized information about the use and performance of our website, we make use of the services of a third party service, more specifically Google (Analytics) (www.google.com/analytics). By visiting our website and using our shop you explicitly agree to our use of this service. You can learn more about the manner by which Google Analytics shall process personal data, and what data they collect, or we share with them, here:
(www.google.com/analytics/terms/us.html)
(policies.google.com/privacy)
You can opt-out of Google Analytics by installing Google’s opt-out browser add-on, https://tools.google.com/dlpage/gaoptout

Please note that you can always opt out of interest-based Google ads using Google’s Ads Settings (https://adssettings.google.com/ )

Facebook (Business)
In order to be able to offer better services, we make use of the services of a third party service, more specifically Facebook (Business) (www.facebook.com/business). By visiting our website and using our shop you explicitly agree to our use of this service. You can learn more about the manner by which Facebook (Business) shall process personal data, and what data they collect, or we share with them, here:
(www.facebook.com/privacy/explanation)

Bing
In order to be able to offer better services, we make use of the services of a third party service, more specifically Bing. By visiting our website and using our shop you explicitly agree to our use of this service. Bing allows us to build lists of users who have searched for certain terms and clicked on results using their search engines so that we can target our advertising more effectively.

PayPal
In order to offer you a convenient way to pay for your purchases, we make use of the services of a third party payment processor, more specifically PayPal (www.paypal.com). By using PayPal as a payment method you explicitly agree to their terms for using their services. You can learn more about the manner in which PayPal shall process personal data, and what data they collect or we share with them, here:
(www.paypal.com/us/webapps/mpp/ua/privacy-full)

Except for the information specified under the section Financial information, all information collected by the above third-party providers for purposes of processing your payments is not available to us, unless you have otherwise provided this information to us in connection with your use of our website and/or our services.

If you disagree with the processing of personal data performed by any of the aforementioned third parties, we urge to refrain from using our website and/or shop.

Your information and countries outside the EU or the EEA

Some of your information, as specified above, is processed, transferred or stored outside of the EU or the EEA. To that extent, we take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. We always elect to cooperate with best-in-field third parties, which might also have appropriate accreditation in relation to personal data protection. We also ask any third parties outside the EU or the EEA that have access to your personal data to provide us with appropriate safeguards for your information.

Cookies And Similar Technologies

Like most websites, we use Cookies and other similar technologies such as web beacons and local storages. For more information please view our cookie policy here.

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